To allow a new user to create requests, simply ask the new user to email their support request to firstname.lastname@example.org.
This will automatically create a ticket and set them up as a user.
Using the Web Portal
After creating their account (above), the new user can login with the email they sent the support request from:
- Visit https://support.fenwick.com.au/
- Click Sign In on the top left
- Follow the prompts to Sign In, or Create Account.