Signing In: Your account has been blocked

If you see the a message that "Your account has been blocked", please get in touch with your companies IT administrator and ask them to unblock your account so you can regain access to our support portal. 

Your IT department or IT contact (not Fenwick) will need to mark your account risk as "Resolved" in their admin portal before you will be able to login.

You can send them the link to this article.

Fenwick cannot action this for you as we have limited options to clear risk status on tenants that we don't manage.

Instructions for your IT department or IT contact

Accounts that have been deemed "suspicious" or "at risk" will be blocked from signing into Microsoft Entra tenancies. Please visit the Microsoft Entra Admin Portal > Blocked Users blade to resolve.

1. Identify the user.
2. Assess the identified risks.
3. Unblock them.

It will take a few moments to unblock, so get the user to try again in 30 minutes.